This latest edition relates directly to business environment in terms of sustainability, lean supply chain, integration and collaboration with customers and suppliers and improving efficiency. Extensive framework addressing operational and supply chain issues of business today, key themes of operation strategy, product design, and strategic capacity lay good foundation, increased focus on supply chain analytics to solve business problems better, managerial aspect of quality control is provided via ERP, concepts strengthened according to Indian needs such as sustainability in SCM, Capacity Management, Maintenance, ERP, MRP and application of OSCM are some of the salient features of this book.