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Unlocking E-Government Potential
The book presents empirical results from impact assessment studies done during 2006-08 for nearly 50 e-government projects. It discusses the strategy for making e-government work for the poor. The case studies of e-government applications cover a wide range-serving different types of clients, focusing on different purposes, and built by different tiers of government. The book explores potential impact of e-government on cost of access, quality of service, quality of governance for citizens and businesses and on transparency and corruption.
